Commercial Services lead – SRH clinics network, Marie Stopes International Ethiopia Vacancy Announcement

Under the general supervision from the Deputy Director Commercial Centers, the Commercial Services Lead for SRH clinics network will supervises the delivery of clinical services at all SRH centers and lead the planning, organization, execution, and monitoring of the center’s business and marketing activities of the SRH channel. Overall responsible for managerial and operational oversight of the SRH centers network in financially sustainable manner. Closely work with marketing focal lead for the center channel marketing activities in coordinating and leading marketing operations of the center channel.  Closely work with support functions, supervise center leads and marketing officers to ensure centers are providing clinical services as per set clinical quality protocols, and operational efficiency and to ensure the channel is achieving better ROI in its marketing strategies. Provide necessary marketing, training, supply chain and performance management support to achieve set service delivery and revenue targets.

Specific Roles and Responsibilities

Business Leadership and Network Management

o   Responsible overall business and managerial oversight to ensure financial sustainability of each center and entire network and continuous growth of the center business.

o   Responsible for preparing center specific turnaround business development plan and execution as per agreed timeline and deliverables.

o   Take business leadership to ensure high team spirit and productivity management by on job coaching, field visits and periodic reviewing of performance targets of the centers.

o   Responsible for effective implementation of performance improvement initiatives like client referral scheme, service diversification, waiver scheme, client centric care, working hours extension, center branding guideline and any other future business development strategies planned over time.

o   Develop demand creation strategies and ensure implementation of center specific demand creation/marketing plan to increase client footfall and revenue generation for centers.

o   Assess the private sector activity, price structure, external environment, opportunities, and threats to take proactive measures to continue service delivery and business growth.

o   Develop standard operating procedure (SOP) to standardize various business processes to maintain high quality service delivery standards and efficiency in operation.

o    Ensures appropriate utilization of budgets and resources at center level.

Resource Management and Administration

o   Responsible for planning center wise staffing structure based on workload and manage all human resource related issues according to MSIE HR policy

o   Take lead in overall coordinate with support functions and decision making to ensure required resources and support provided to run center activity smoothly in efficient and sustainable manner.

o   Responsible for planning and support in efficient management of supply chain and logistic related issues of the center. Responsible for monthly expense planning, approvals of expenses and ensure all financial transactions of the centre are in line with the MSIE financial policies.

o   Approves supplies’ requests and issuance and authorizes financial payments for purchase of goods and services as per the organization’s financial policy and delegation of authority;

o   Ensure center staff are trained and adhering to MSIE policies like safeguarding, AFB, code of conduct and duty of care statement signed by concern providers.

Client Centric Care and quality assurance

o   Responsible for achieving set quality standard, internal quality audit, timely incident reporting and achieving annual target for model areas and model sites per MSI global standard.

o   Coordinate with quality team for periodic competency assessment, training, internal audits are completed and service providers delivering quality clinical services.

o   Organize training, experience sharing visits to build capacity of center managers and center staff skills on effective communication, customer handling and client centric care.

o   Enforces MSIE Infection Prevention Standards for clinic.

o   Ensure Maintenance of a safe, clean, orderly, and pleasant Clinic environment.

o   Ensures the maintenance of efficient delivery of client centric care and the confidentiality of all cases, in accordance with accepted standard medical practices and professional code of conduct.

Reporting, decision making and partnership management

o   Ensure center wise weekly/monthly/quarterly reports of KPI, financial and stock reports are shared with line manager for per agreed time schedule.

o   Conduct periodic performance review meeting, center wise productivity analyses and best practice experience sharing among centers.

o   Ensures center level client records are up-to-date, orderly, properly filed and readily retrievable for reference and inspection as per MSIE standards.

o   Identifies problems which interfere with practice and develops an action plan for resolution.

o   Extend support to center team in building strong relations with local government and non-governmental agencies to promote MSIE’s interest and partnership at local level.

o   Ensure effective collaboration and synergies established with MSIE other business activities in the town/region.

o   Undertakes any other relevant duties that assigned by line manager/department director.

Team Management and Development

o   Ensure team working and knowledge sharing are facilitated.

o   Ensures that all relevant staff is trained on appropriate development programs.

o   Coach and mentor team members who are directly reporting.

o   Develops performance targets with each team member, conducts performance evaluations and provides constructive feedbacks to the team members.

1.     Qualification Requirements: MPH/BSc/MBA/BA in public health, healthcare management, Business Management or Marketing or related field

2.     Desirable experience of four/six years on,  

o   Healthcare service delivery management, hospital/clinic network management

o   Experience within the sexual and reproductive healthcare sector or related field

o   Track record in achieving financial and non-financial targets in business management.

 3. Skills, Attitudes and Attributes

• Highly motivated.
• Interpersonal relationship.
• Excellent commend of written and spoken English;
• Self-starter, proactive
• Sound business development and planning skills
• Understanding the issues surrounding provision of SRH services.

o   Understanding major policies/issues of government health policies, regional policies.

o   Ability to proceed on own initiative using independent judgment within MSIE Authority delegation.

o   Collaborative approach to team working.

o   Strong personal commitment to the goals of MSI and to put it into practice.

• Excellent computer skills, including Word, Excel, PowerPoint, and Outlook.
• Strong work ethic and ability to meet deadlines, planning and time management skills.
• Inspirational and persuasive with strong problem-solving skills.
• Pro-Choice