WASH and Shelter Manager – ZOA Vacancy Announcement

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WASH and Shelter Manager – ZOA Vacancy Announcement, Jul 10 2023





Job Overview

  • Organization: ZOA
  • Position: WASH and Shelter Manager
  • Location: Addis Ababa
  • Employment Type: Contract
  • Salary: 822.25 to 889.24 Euro
  • Deadline: Jul 20, 2023


Job Description

We are here for our neighbors in need, who are suffering in this broken world.

ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues.

ZOA is looking for a

WaSH and Shelter Manager

ZOA’s programme in Ethiopia

ZOA works in several regions in Ethiopia: Gambella Regional State (field office in  Gambella Town), Somali Regional State (field office in Dolo Ado and Melkadida refugee camp), Tigray Regional State (field office in Shire and Mekelle), Oromia Regional State (field office in Harar), Amhara and Addis Ababa. In Ethiopia, ZOA works with Internally Displaced People (IDPs), host populations, persons with disabilities, returnees, and a large population of refugees who fled a combination of violence and drought in Somalia, South Sudan and Eritrea.

What we offer

ZOA offers a challenging position with a lot of responsibilities. We offer good benefits and remuneration which suits the NGO sector (including, but not limited to: medical, accident and life insurances, provident fund, training options).

Your challenge

The position holder reports to the  Co-technical advisor  and responsible for planning, management, monitoring, technically oversight & support  WASH and Shelter projects, and building the capacity of WASH and Shelter staffs and local government stakeholders.

The WASH and Shelter Manager shall be responsible for overseeing and proving technical support for the area office WASH and Shelter team and involve on different emergency assessments, joint missions and monitoring. The WASH and Shelter Manager will ensure quality and effective project responses programme in the country wide. The position also requires proper Comprehensive Technical,  supportive supervision and other resources under the program and reporting periodically to supervisor.


Technical support and Capacity building 

  • Conduct needs assessments, project reviews, and post-project impact assessments as needed.
  • Actively participate in preparation of CN, proposals, especially technical description like design, BoQ, and budget development jointly with the project team.
  • Produce detail implementation for the WASH and S/NFI projects in the intervention regions.
  • Periodically, update and ensure that progress in accordance with the plan.
  • Ensure that WASH and Shelter projects are implemented in a timely and professional manner, according to goal, objectives, and indicators and in line with ZOA, government and donor requirements.
  • Ensure proper documentation of  WASH activities/data and experiences at field office level.
  • Conduct regular monitoring and technical field visits to project sites and camps; that might includes short time deployments.
  • Develop/review the assessment tools, guidelines and reporting formats together with the regional team and supervisor.
  • Review and share the WASH activity plan, Spending plan and procurement plan and follow up for their delivery timely.
  • Ensure that the emergency WASH and Shelter activities are carried out in accordance with the Sphere Minimum Standards and Humanitarian Charter in disaster response, Clusters standards and ZOA objectives/values.
  • Organize and conduct trainings and workshops for WASH staff;
  • Conduct WASH team capacity assessment and Support the WASH field staff in designing & coordinating training/workshops.
  • Support and capacitate the field teams on assessments, BCC/IEC message developing, WASHEM and hygiene promotions.

Representation and Coordination

  • Ensure  assessments are executed and from them integrated emergency response plans; implementation and exit strategies are developed.
  • Maintain ongoing surveillance of the developing humanitarian emergency situation and adjust activities accordingly.
  • Ensure adequate monitoring, reporting and acquittal of emergency WASH and Shelter activities within the country, and the timely provision of situation reports and fundraising material
  • Establish and maintain constructive working relationships with other NGOs, UN agencies, host government, bilateral and multilateral donors, and other principle stakeholders.
  • Represent ZOA in meetings with government officials, cluster members, donor representatives, other NGOs, the UN etc as required.
  • Work closely with Area Managers to identify capacity building needs for WASH and Shelter team members and develop context appropriate initiatives for individuals and teams using a variety of approaches.
  • Support technical capacity building assessment, planning and initiatives of relevant external stakeholders (LNGOs, Health,  Water Resources, etc.)

Finance and Logistics support

  • Ensure the purchase request of supplies initiated as per the project specifications.
  • Follow up the procurement of project supplies timely with the logistics team and supervisor.
  •  Coordinate the development of all project implementation plans and budgets within the framework of the agreed emergency response programme and strategy.
  • Coordinate mobilisation of financial resources related to WASH and Shelter Program.


  • Provide timely trip reports to CO-WASH and Shelter Advisor and Program quality team.
  • Ensure and coordinates timely production of monthly progress reports by WASH and Shelter staff based on qualitative and quantitative indicators of project status;
  • Provide input as required to complete donor reports.
  • Collect, review and submit monthly cluster reports, particularly WASH and S/NFI on Activity info.


  • Other duties as assigned by the supervisor;

Your Total Rewards package at ZOA

1. Compensation

Competitive salaries and financial security – we know how important these are to you and your family.

  • Salaries that match the local market and we pay you in EUR.
  • Annual salary review based on the cost of living in your location/Ethiopia.
  • Annual Salary increase based on annual performance review

2.  Allowances

  • Transportation allowance:  ETB 1,500 for our programme field office staff, & ETB 2,000 for our country office staff per month.
  • Airtime Allowance: We provide data and airtime to enable you to conduct your work outside of the office.
  • we provide a closed user group so you can speak to your colleagues at no cost.
  • Food Allowance: we provide lunch daily at our offices, ZOA pays 600 ETB per month and staff contribute 400 ETB per month.
  • Severance payment: one month’s salary for an extra service year.
  • Hardship Allowance: If you are working in identified places as a remote and hazardous by the government, you will be entitled 20-40% additional allowances of their basic salary. Therefore, we provide 40% hardship allowance to ZOA employees working in Gambella, Dollo Ado and Shire field offices.
  • Transfer Allowance: We provide transfer allowance of 10,000 ETB If, in case of you permanently shift or transfer to a new programme area.

3. PaidLeave

We recognize you have priorities outside of work.

  • Our flexible paid time off package gives you the flexibility you need.
    • Annual Leave: 20 days of annual leave in addition to public holidays, and you are also granted one extra day for each extra full year.
    •  Enhanced Maternity Leave provision, 4 months
    • Paternity Leave 5 working days.
    • Rest and Recuperation (R&R): We provide you 5 working days for every consecutive 12 weeks of work R&R leave to unaccompanied staff who work away from their permanent place of residence to spend time with their family. Therefore, ZOA provides R&R leave for its employees who work in the program offices in Somali, Gambela, and Tigray regions.

    4.  Insurance

     Provident Fund  + Pension: : 32% (22% from ZOA and 10% from You.
     Life insurance
     Medical Insurance: We also covers your dependents, and your medical expenditures are covered by ZOA up to 100% of each invoice, up to a defined maximum refunded amount of Br 200,000 ETB  per annum.


    We care about your health and wellbeing. We offer a comprehensive health package and initiatives to support your wellbeing.

  • Covid-19:  free vaccination and PCR test
  • We have established a social committee in every region.

Learning & Development

  • Professional development programme and support with funding for a relevant qualification.
  • Study/exam leaves
  • Training and coaching   module



Job Requirements

Educational Qualification and Experience

  • University degree in Water Resource Engineering, Environmental health/public health, Hydraulic  or other related fields.
  • 4 + years’ experience in WASH and S/NFI, preferably in a humanitarian setting (refugee camps, rural development, or emergency response) for first degree
  • 3 years validated experience for post graduate.
  • At least 2 years managerial level experience.

Skills required

  • Experience of Emergency WASH and S/NFI preferable
  • Experience of data analysis software (Arc GIS and SPSS) is an asset
  • Experience of Engineering Software (Watercad, Epanet and Auto CAD etc)
  • Project management experience.
  • Excellent representational and coordination
  • Excellent communication and interpersonal
  • Flexible, willing to travel and assigned temporarily in harsh environment




  •  Holds self-accountable for making decisions, managing resources efficiently, achieving results in line with ZOA core values.
  • Honest and reliable



  •  Builds and maintains effective relationships, with own team, colleagues, members, donors and partners.
  • Values diversity, sees it as a source of competitive strength.
  • Approachable, good listener, easy to talk to.
  • Respect advises and follow instructions given by the line supervisor
  • Respect line of hierarchy to the best interest


  • Develops and encourages new and innovative solutions.
  • Willing to take calculated risks.



  •  Honest, encourages openness and transparency.
  • Always acts in the best interests of ZOA Safeguarding policies (Child Protection, PSEA)

How to Apply

ZOA operates with an equal opportunities policy and is committed to diversity in the workplace. Qualified women and men, people of all nationalities, and cultural backgrounds, and candidates with disabilities are welcome to apply.

If you are interested in this position, please apply directly via Ethiojobs.net.

CV’s of no more than 3 pages in length are appreciated.

Please provide at least 3 references related to your previous employment listed in the application. References of previous positions held should not be older than five years.

Only selected candidates will be contacted and invited to participate in the process of recruitment. It is our aim to inform all other candidates of their status in the recruitment process within 4 weeks after the vacancy has closed. An assessment may be part of the recruitment procedure. Documents that do not match the profile above will not be considered. Internal candidates will have priority, in case of similar results.

Please note that, as part of its recruitment process, ZOA carries out background and reference checks for all candidates. As ZOA participates in the Inter-Agency Misconduct Disclosure Scheme, all reference checks include a written questionnaire: the “Statement of Conduct”, which will be sent to past employers regarding Misconduct (such as sexual exploitation, abuse or harassment).

“Women are highly encouraged to apply for the position”

Also we reserve the right to stop accepting applications before the end date if we find a suitable candidate.








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