CMR and Logistics Officer – British Council Vacancy Announcement, March 18 2024
.
.
Organization: British Council
Position: CMR and Logistics Officer
Location: Addis Ababa
Employment: Full-Time
Salary: ETB 38,924.00 per month
Deadline: March 28, 2024
.
.
.
Job description
CMR & Logistics Officer
To ensure effective and efficient delivery of Exams in Addis Ababa and remote exam office locations in Ethiopia. To handle confidential materials during multiple exchanges in accordance with compliance standards. To manage Venue Supervisor engagement, relationship, and performance. To coordinate and manage any risk or issue resolution, including coordination of customer communication directly or through customer services. To be a point of contact for Venues/Venue Supervisors on the Test Day. To support Test Day Supervisors when required.
Main accountabilities but not limited to the following:
Product Service Delivery
- Undertakes the related planning and delivery functions in preparation for Test Days in line with BRITISH COUNCIL processes.
- Receives instructions and requests from cluster operations, 5 days before Test Day and plans and organizes given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
Customer Service
- Receives and responds to inquiries from/to customers and maybe a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.
- Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact test delivery or customer experience.
Relationship and stakeholder management
- Supports continuous improvement in the efficiency/cost-effectiveness/quality of service delivery/systems in the unit or department.
- Proactively works with Operations Manager Ethiopia to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
Risk & compliance
- Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications leads in providing support related to compliance or investigations on Test Day and related issues.
Analysis and reporting
- Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
Role-specific knowledge and experience:
- Experience working in a busy operational environment delivering high levels of customer service.
- Ability to ensure compliance, risk and security standards are monitored and maintained.
.
Minimum requirements:
.
- University degree in any subject or relevant qualification
Desirable:
- Experience working on Exams.
- Experience of supporting on delivery of computer-based Exams.
Further Information
- Pay Band – BRC-4-F
- Salary: ETB 38 924,00 per month plus benefits
- Contract Type: Indefinite
- Department: Exams
- Locations: Addis Ababa, Ethiopia
- The role may require you to work on weekends when required for exams delivery.
- Role holder must have existing rights to live and work in the country the role is based.
- Closing Date – 28 March 2024 applications will close 23:59 South Africa Time
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behavior is consistent with this commitment. We want to address under-representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, and identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
How to apply
Applications to this role can only be considered when made through the Apply section of the careers website using the below apply button.
The ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CVs/Resumes sent to this email address will not be reviewed and will be deleted.
.
.
For more vacancy alerts like this Vacancy Announcement by British Council, join us on Telegram
