Case Management Officer – World Health Organization (WHO) Vacancy Announcement


Case Management Officer – World Health Organization (WHO) Vacancy Announcement, June 8 2023
Organization: World Health Organization (WHO)
Position: Case Management Officer
Grade: No grade
Contractual Arrangement: Fixed-term appointment
Location: Afar and Amhara
Contract Duration 3 months ( extension subject to performance and availability of funds)
Date of Announcement: June 8, 2023
Deadline: June 23, 2023





Job description


Grade: No grade

Contractual Arrangement: Special Services Agreement (SSA)

Contract Duration (Years, Months, Days): 3 months ( extension subject to performance and availability of funds)

Job Posting: Jun 8, 2023, 3:22:36 PM

Closing Date: Jun 23, 2023, 12:59:00 AM

Primary Location: Ethiopia

Organization: AF_ETH Ethiopia

Schedule: Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings.


The overall goal of WHO’s Outbreak and Health Emergencies (OHE) Programme is to minimize the health consequences of emergencies due to any biological, natural, technological or societal hazard.  Collective and sound health emergency and disaster risk management is essential to health security, to sustainable development and to building the resilience of communities, countries and health systems.

The objectives of WHO’s WHE Programme are: to help Member States build their capacity to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to minimise the impact on the health of affected populations. WHO’s Health Emergencies Programme directs all of the Organization’s work in health emergency risk management, with an all-hazards approach comprising risk reduction, preparedness, readiness, response and early recovery activities, and with a particular emphasis on the identification and mitigation of infectious hazards and risks.

The Programme is responsible for establishing and managing WHO’s operational capacity in acute and protracted emergencies, setting

overall strategy and ensuring appropriate operational planning, managing field operations, developing and ensuring adherence to technical

standards, and ensuring risk and performance monitoring.  The Programme engages in relevant partnerships and inter-agency processes,

recognizing that its impact should be optimized by coordinating, leveraging and facilitating the implementation roles of other local, national

and international entities and partners best positioned to deliver the relevant clinical or other public health services. WHO’s OHE Programme

integrates and operates under the principles of humanity, neutrality, impartiality and independence in the serving



WHO Ethiopia supports Federal Ministry of Health (FMOH)/Ethiopian Public Health Institute (EPHI) efforts to strengthen the capacity to establish the minimum IHR core capacities. In this regard, the capacity of public health emergency management system of EPHI and Regional Health Bureaus (RHBs) will be built for early detection, confirmation and response to Public Health and Nutrition Emergencies and events of national or international concern. WHO is planning to recruitment and develop roster list of surge teams to be trained before deployment. The deployment will be demand based supporting the national or regional Rapid Response Teams (RRTs).



Under the overall supervision of the WHO Representative and with the direct supervision of the WHO Health Emergencies Programme head, the Case Management Officer will support the investigation and response to emergency health and nutrition and events of national or international concern with the national or regional RRTs. The officer will specifically execute the following tasks:

  • Provide leadership and guidance on case management priorities, preparedness and response in outbreak settings.
  • Strengthen core capacities and provide guidance and technical support on case management as part of health system strengthening at national, regional, sub-regional and health facility levels.
  • Strengthen support systems for emergency triage at healthcare facilities by training healthcare workers, hospital management and relevant staffs.
  • Provide on-site technical support and mentorship to health workers in quality patient care and relevant infection prevention and control practices.
  • Coordinate with other response actors and clinical partners on the ground to provide technical and clinical guidance on case management in out-break settings and post-outbreak recovery efforts.
  • Support and strengthen appropriate referral mechanisms.
  • Ensure adequate emergency medical supplies and drugs are in place
  • Initiate and/or support/strengthen scientific documentation of response efforts and activities in line with WHO global best practice.
  • Produce regular and written feedback to FMOH/RHB and other response actors, and report to the WR.
  • Perform any other incident-specific related duties, as required by the functional supervisor.


During deployment, the duty station may change, and duties may be modified, based upon the technical needs of the Programme.


Required Qualifications



First university medical degree from an accredited/recognized institute.


Master’s level degree in public health or related field.




At least 5  years  in  clinical case management at outpatient or in-patient on infectious disease departments with national authorities, experience working with UN/WHO or other large international organizations would be an added advantage


Previous experience with WHO, in UN organizations/agencies, health cluster partners, humanitarian organizations or nongovernmental organizations.


Functional Knowledge and Skills

  • ·   Ability to work harmoniously as a member of a WHE, experience in the areas of emergency health and nutrition investigation/assessment and response
  • ·         Computer skills including statistical packages used for data management and analysis

WHO Competencies

  1. Producing results
  2. Communicating in a credible way
  3. Building and promoting partnerships across the organization and beyond
  4. Respecting and promoting individuals and cultural differences
  5. Team work


Use of Language Skills


Essential: Expert knowledge of English, and local language of the specific region.

Desirable:  other UN language.


Other Skills (e.g. IT Skills)

  • Excellent knowledge of Microsoft office applications.


  • This position is for NATIONALS only
  • Remuneration – this is a Special Service Agreement at NO-C Level for three months (3) with a monthly remuneration of $ 2,595.58.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • For information on WHO’s operations please visit:
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.

WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.


How to Apply


To Apply for this vacancy Click on the ‘Apply Now’  button below. Please make sure that you have read the requirements section very well before you apply.








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