The UN Health Care Center has the responsibility to provide both core and non-core services to all UN staff and their eligible dependents based in Ethiopia. This responsibility includes provision of support to staff and dependents during the occurrence of different disasters and pandemics, processing MEDEVAC among other staff well-being activities.

The present ToR is intended to specify the type of laboratory services required and guide the incumbents of the position on the dispensation of their duties at the respective duty station, ensure clients safety, satisfaction and respect the organization’s rules and regulations from the health standpoint of view.

Duties and Responsibilities

Summary of Key Functions: 

Under the General Supervision of the Chief Medical Officer and direct supervision of the head of laboratory the laboratory technician will perform the following duties and responsibilities: 

• Perform routine laboratory tests, such as haematology, clinical chemistry, microbiology, serology, and immunology tests as well as COVID-19 PCR following standard operating procedures (SOPs).
• Collect, Prepare and analyse patient samples, ensuring accuracy and adherence to quality control measures.
• Calibrate, Operate and maintain laboratory equipment, troubleshoot issues, and report any malfunctions or discrepancies to senior staff.
• Accurately record and document test results, maintaining complete and organized laboratory record using Clinic Protocols.
• Support the inventory management of laboratory supplies, reagents, and consumables.
• Adhere to all safety protocols and maintain a clean and sterile working environment.
• Assist in the validation and implementation of new laboratory tests and procedures.
• Ensure following of SOPs, Job Aids and Policies of each test.
• Perform all other duties as assigned.

Competencies and Critical Success Factors

Planning & Organizing

• Develops clear goals that are consistent with agreed strategies.
• identifies priority activities and assignments; adjusts priorities as required.
• allocates appropriate amount of time and resources for completing work.
• foresees risks and allows for contingencies when planning.
• monitors and adjusts plans and actions as necessary; uses time efficiently.

Client Orientation

• Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view.
• Establishes and maintains productive partnerships with clients by gaining their trust and respect.
• Identifies clients’ needs and matches them to appropriate solutions.
• Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems.
•  keeps clients informed of progress or setbacks in projects; meets.

Communication

• Communication: Speaks and writes clearly and effectively; listens to others, correctly
• Interprets messages from patients as well as colleagues and responds appropriately.
•  Asks questions to clarify and exhibits interest in having two-way communication.
•  Tailors language, tone, style and format to match audience.
• Demonstrates openness in sharing information and keeping people informed.
• Maintain patient, team member and employer confidentiality.

Technical Competencies

• Knowledge of medical laboratory principles, standards, applications and tests.
• Knowledge of medical laboratory safety, cleanliness and infection control policies and regulations.
• Knowledge of medical laboratory equipment uses and preventive maintenances.
• Accuracy – Ability to perform work accurately and thoroughly.
• Computer Skills – Proficient ability to use a computer and electronic medical record.

Required Skills and Experience

Education:

• A university degree in medical laboratory technology.
• National registration and license are required.

Experience:

• Minimum of two years of work experience (with bachelor’s degree) in a well-organized laboratory.
• Work experience in an international organization is an advantage.
• Knowledge or training on ISO 15189 is an advantage.

Language Requirements:

• English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.