Call Center Agent (Healthcare)
Job By: Fewis Digital Medical Solutions
Source: Hahu Jobs
- Job Title: Call Center Agent (Healthcare)
- Location: Addis Ababa
- Experience Level: Junior (0-2 years experience)
- Number of Position: 01
- Employment Type: Full Time
- Deadline Date: February 25, 2023
The Call Center Agent is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment.
- Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.
- Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
- Receives, directs, and relays telephone messages
Qualification and Experience:
- BSc Degree in Health Office, Nursing or health related field
- 0-2 in a similar role
- Knowledge of customer service principles and practices.
- Exceptional interpersonal communication skills with a positive tone and welcoming body language
- Prior Call Center experience in a medical office preferred
How to Apply
- Submit your CV along with your supporting documents via email: firstname.lastname@example.org