The Call Center Agent is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment.

Key Responsibilities

• Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.
• Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
• Receives, directs, and relays telephone messages