Fewis Digital Medical Solutions Vacancy Announcement

February 23, 2023


Doctors online

Call Center Agent (Healthcare)

Job By: Fewis Digital Medical Solutions

Source: Hahu Jobs

Job Overview

  • Job Title: Call Center Agent (Healthcare)
  • Location: Addis Ababa
  • Experience Level: Junior (0-2 years experience)
  • Number of Position: 01
  • Employment Type: Full Time
  • Salary:
  • Deadline Date: February 25, 2023

Job Description

The Call Center Agent is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment.

Key Responsibilities

  • Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.
  • Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
  • Receives, directs, and relays telephone messages

Job Requirements

Qualification and Experience:

  • BSc Degree in Health Office, Nursing or health related field
  • 0-2 in a similar role

Required Skills

  • Knowledge of customer service principles and practices.
  • Exceptional interpersonal communication skills with a positive tone and welcoming body language
  • Prior Call Center experience in a medical office preferred

How to Apply

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